Order Cancellation Policy
Effective Date: 15 September 2026
At Beds N Stuff, we understand that plans can change. This Order Cancellation Policy explains when an order can be cancelled, how to submit a cancellation request, and how refunds are handled.
This policy is intended to operate alongside applicable UK consumer protection legislation, including the Consumer Contracts Regulations 2013.
1. Cancellation Eligibility
Orders may be cancelled where cancellation is requested before the order has been dispatched.
For consumers, statutory cancellation rights may also apply to eligible online purchases. These rights can include a 14-day cancellation period under the Consumer Contracts Regulations 2013, subject to applicable exceptions and the specific circumstances of the order.
Once an order has been dispatched, cancellation may no longer be possible and the order may need to be handled under our Return & Refund Policy.
2. Cancellation Timeframe
For the best chance of cancelling an order before processing or dispatch, please contact us as soon as possible after placing your order.
Cancellation requests received after dispatch cannot normally be stopped in transit and may need to be dealt with through the applicable returns process.
3. How to Cancel an Order
To request a cancellation, contact our customer support team and provide:
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Your order number
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The product or products you wish to cancel
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Your name and contact details
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The reason for cancellation, if you wish to provide one
We will check the status of your order and confirm whether cancellation is possible.
4. Cancellation Methods
You can contact Beds N Stuff using the following methods:
Phone: +44 1248 853941
Email: contact@bedsnstuff.org.uk
Live Chat: Available on our website during business hours
Please include your order number whenever possible so that we can identify your order quickly.
5. Refunds on Cancellations
Where a cancellation is accepted and a refund is due, the refund will normally be made to the original payment method.
Once the cancellation and refund have been approved, we aim to process the refund within 7 business days.
Your bank or payment provider may require additional time for the funds to appear in your account.
All refunds are processed in GBP (£).
6. Partial Cancellations
If your order contains multiple products and you only wish to cancel certain items, please contact us as soon as possible.
Partial cancellations may be possible where the relevant items have not yet been processed or dispatched.
Any approved refund will relate only to the cancelled items and any applicable charges associated with those items.
7. Order Modifications
Requests to change an order, including:
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Delivery address
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Quantity
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Product selection
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Other order details
should be submitted as soon as possible after placing the order.
We will make reasonable efforts to accommodate changes before processing or dispatch. However, once an order has entered processing or has been dispatched, changes may no longer be possible.
8. Cancellations Due to Fraud or Security Concerns
Beds N Stuff reserves the right to cancel or place an order on hold where there are reasonable concerns regarding fraudulent activity, unauthorised payment, inaccurate information, or misuse of our website.
Where appropriate, we will notify the customer and refund any payment received for the cancelled order.
9. Contact Information
Business Name: Beds N Stuff
Address: Shops, Breeze Hill Hotel, Bangor Rd, Benllech, Tyn-y-Gongl LL74 8TR, United Kingdom
Phone: +44 1248 853941
Email: contact@bedsnstuff.org.uk
Live Chat: Available on our website during business hours
Business Hours:
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Monday: 9:30 AM–4:30 PM
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Tuesday: 9:30 AM–4:30 PM
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Wednesday: 8:00 AM–1:00 PM
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Thursday: 9:30 AM–4:30 PM
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Friday: 9:30 AM–4:30 PM
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Saturday: 9:30 AM–4:30 PM
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Sunday: Closed